What to do I do if my payment failed?

If you received an email saying that your payment has been declined or failed, or are experiencing any disruption to your Teachable account please update your debit/credit card details to prevent your access being revoked. 

To update your payment information:

1. Use this link to login with Stripe: https://billing.stripe.com/login/5kAdTygJO5ox5aw4gg
2. Make sure that you use the same email address associated with your purchase. 
3. Stripe will send you an email to the email address associated with your purchase to log in. 
4. Once logged in to Stripe portal you can view your payment method.
5. To update your payment method click "Add Payment Method". If you have an old/expired payment method you want removed, you can do so here in this section.
6. This will take you to a new screen to add in the new information, make sure to click "Add" at the bottom to save any changes.

To update your payment information through Teachable:

1. Log in here: https://lollyshomekitchen.teachable.com/courses
2. Click "Update Your Billing with Lolly's" located in the top-right corner in the pink header.
3. This will redirect you to Stripe to login and update your payment information with the steps above.

If you do not update your credit/debit card information, then you will be automatically unenrolled and access to your Teachable dashboard will be revoked.

Once your payment method is updated, Stripe will automatically charge your account. When the payment is successful, a confirmation email is sent to the email address associated with your account.

Note: If you have updated your payment method and you are still experiencing any issues accessing your Teachable content, please reach out to our Customer Care Team at service@lollyshomekitchen.com.